Job Description
Job Description
Roles and Responsibilities: -
• As a production support engineer, you would be responsible your team - for resolving the production support issues within a given SLA.
• You would delegate your team to do the RCA for the production issues and coordinate with the development team for permanent fixes.
• Responsible for monitoring and responding to open tickets submitted through an incident management system.
• Ensuring effective front-end and back-end functionality of applications.
• Keeping a record of configuration changes and scheduling application updates.
• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
• Develop scripts and work with a team to automate repeatable manual tasks.
• Responsible for troublesh...
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