Job Description
You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.
RESPONSIBILITIES:
- Provide technical support to internal and external users including customer service teams as well as clients and partners
- Communication and coordination of feedback and inputs to the development team, mostly based in India
- Assist QA lead with QA activities
- Troubleshooting technical issues with minimal support from the development team
- Speaking to internal and external customers to quickly get to the root of their problem
- Propose workarounds to customers when the fix will take time to be released
- Providing timely and accurate customer feedback
- Following up with clients to ensure the problem is resolved
- Supporting the roll-out of new applications
- Providing support in the form of procedural documentation
- Managin...
RESPONSIBILITIES:
- Provide technical support to internal and external users including customer service teams as well as clients and partners
- Communication and coordination of feedback and inputs to the development team, mostly based in India
- Assist QA lead with QA activities
- Troubleshooting technical issues with minimal support from the development team
- Speaking to internal and external customers to quickly get to the root of their problem
- Propose workarounds to customers when the fix will take time to be released
- Providing timely and accurate customer feedback
- Following up with clients to ensure the problem is resolved
- Supporting the roll-out of new applications
- Providing support in the form of procedural documentation
- Managin...
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