Application Support Engineer II

Overview & Responsibilities

This position reports to the Software Engineering Manager. The role involves close cross-functional partnership with Business Analysts, Project Managers, IT Application Engineers, and Help Desk to ensure project alignment with business strategies, provide quick-response solutions, and efficiently resolve support tickets for diverse applications.

This position requires proficiency in global administration and development tools used for supporting and reporting from multi-functional applications. Successful candidates must possess excellent customer service skills and the ability to thrive and adapt within a fast-paced global environment.

This position delivers global solutions and expert guidance that strategically influence global business processes and proactively suggests efficiencies in the use of critical global business applications.

Background & Experience