Application Support Engineer - Insurance Domain

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Job Title: Application Support Engineer - Insurance Domain

Type: Full-Time

Responsibilities

• Provide day-to-day application support for internal and external users.
• Manage incident responses and escalations, ensuring timely resolutions and clear communication with stakeholders.
• Troubleshoot and resolve technical issues related to application performance, user access, and functionality.
• Collaborate with development teams to identify and implement solutions for application improvements.
• Monitor application performance and conduct regular health checks.
• Create and maintain documentation for application procedures, troubleshooting steps, and best practices.
• Participate in software upgrades, patches, and migrations as needed.
• Escalate unresolved issues to the development or infrastructure teams as neces...