Application Support Engineer

Leading Global Technology Consulting Firm
Kuala Lumpur | Full-Time | Early Career
Salary: RM 3,300 - RM 5,000

Position Overview

Join a dynamic IT Operations team as an Infrastructure Support Engineer! As the first point of contact for international public cloud customers, you'll provide technical support and be part of a global team of 774,000+ professionals driving digital transformation worldwide.

Key Responsibilities

Technical Support & Troubleshooting

• Provide remote technical support via ITSM platform, hotline, and instant messaging for international public cloud customers
• Utilize monitoring tools, log analysis, and related platforms to deep dive into cloud users' issues
• Accurately gather user requirements, identify technical issues, and elevate tickets to specialized teams

Documentation & Knowledge Management

• Document problem details clearly and pre...