Application Support Engineer (L2)

What You’ll Do

• Provide Level 2 support for live applications with real-time user activity
• Investigate and resolve issues escalated from first-level support
• Analyze application behavior to identify root causes of issues
• Perform basic review of existing code for troubleshooting purposes
• Support platform functionalities including user accounts, transactions, wallet operations, and rewards/bonus flows
• Work with application logs, error messages, and API responses to diagnose problems
• Escalate complex technical issues to senior team members or developers
• Document incidents, solutions, and troubleshooting steps
• Participate in shift-based and on-call support as required

What We’re Looking For

• 1+ years of experience in Application Support, IT Support, or related roles
• Basic knowledge of programming languages such as:
• C#
• Java
• PHP
• Abi...