Application Support Engineer (L2/L3)

Role Overview

We’re looking for a self-starter who thrives in a very fast-paced environment, embraces AI, and is self-driven in owning work end-to-end to be successful in this role.

The Application Support Engineer provides L2/L3 production support for a telecom application platform used to manage customer connectivity, provisioning workflows, integrations, and service operations. This role is operationally critical and focuses on incident ownership, SLA adherence, high-quality troubleshooting, and disciplined execution of support processes.

This is a remote role operating on US Central Time support hours and is designed for engineers who demonstrate strong ownership, structured troubleshooting, and consistent performance in a fast-paced support environment.

Primary Responsibilities & Duties

• Production & Incident Support (Core Accountability)
• Own assigned tickets end-to-end, ensuring timely initial response, investigatio...