Application Support Engineer

**About the Role**:
**Grade Level (for internal use)**: 09
Application Support Engineer | S&P Dow Jones Indices
We are seeking an Application Support Engineer to be a key player in the implementation and support of our Global Index Data Platform that supports our major headline indices like S&P 500, Dow Jones Industrial Averages & also the co-branded indices with our exchange partners such as S&P/BMV, S&P/TSX, S&P/ASX, S&P/NZX, S&P/BSE, etc.
Our SPDJI team’s structure will allow you to be exposed to and can provide the opportunities to build your skills across functions within technology.
**Responsibilities**:
Manage daily production support for the index calculation platforms.
Monitoring of daily data load jobs
Respond to critical production issues and provide immediate workarounds to maintain business continuity.
Interact with business operations to provide day-to-day data & technical support.
Escalate critical or non-resolvable issues to the next level ...