Job Description

  • Deliver Tier 1 and Tier 2 support for a diverse set of Manufacturing IT applications to ensure reliable, compliant operations.
  • Lead root cause analysis, manage configuration changes, and drive application enhancements.
  • Collaborate with global IT, business, and vendor teams to resolve issues and implement improvements.
  • Support upgrades, patching, and validation activities aligned with GxP, FDA 21 CFR Part 11, and data-integrity principles.
  • Provide user training, onboarding, and detailed support documentation.
  • Maintain clear, compliant documentation for incidents, configuration changes, and validations.
  • Promote standard practices and cultivate a culture of continuous improvement.

    • Qualifications

  • Bachelor’s degree in Information Technology, Engineering, or related field.
  • Proven experience supporting Manufacturing IT applications.
  • Knowledge of MES, SCADA, historian, or batc...

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