Job Description
Role - Application Support Engineer
Key Roles & Responsibilities :
- Provide day-to-day technical/Functional support.
- Act as the first point of contact for all application-related incidents and service requests.
- Perform proactive application monitoring and troubleshooting to prevent outages.
- Execute and manage incident response and root cause analysis.
- Manage change requests and perform production deployments in application and database (patches, configuration updates, go-lives).
- Review and test patches in Test environments and ensure to have sign off before any production deployment.
- Ensure to follow change management process as defined.
- Tune performance at application and database levels for optimal availability and improve user experience.
- Identify and implement process improvements to reduce operational overhead and increase system uptime.
- Maintain documentation related to issue resolution, standard operating procedures, and known ...
Key Roles & Responsibilities :
- Provide day-to-day technical/Functional support.
- Act as the first point of contact for all application-related incidents and service requests.
- Perform proactive application monitoring and troubleshooting to prevent outages.
- Execute and manage incident response and root cause analysis.
- Manage change requests and perform production deployments in application and database (patches, configuration updates, go-lives).
- Review and test patches in Test environments and ensure to have sign off before any production deployment.
- Ensure to follow change management process as defined.
- Tune performance at application and database levels for optimal availability and improve user experience.
- Identify and implement process improvements to reduce operational overhead and increase system uptime.
- Maintain documentation related to issue resolution, standard operating procedures, and known ...
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