Application Support Engineer

Responsibilities

Hexagon Asset Lifecycle Intelligence is looking for a Software Consultant in Brazil.
 
In this role you will work through support queue tickets and provide solutions / work arounds for defects reported by clients. You will be working with our technical leadership for the support team to provide quality solutions that are well tested and still delivered in a timely manner in line in with our SLA's. In some cases, investigation of reported issues would need you to get on a screen share call with the client and investigate issues remotely, so your communication skills are essential for this role (both written and verbal).
 
This is not a traditional programmer type role, although would suit someone with a strong technical skill set who is comfortable collaborating with customers to solve their problems.
 

Education / Qualifications

• Responding to customer bug reports or from receipt to resolution (includ...