Application Support Engineer

Responsibilities

• Provide Level 2 and 3 support for Java-based applications.
• Analyze and troubleshoot application issues raised by users or monitoring systems.
• Perform root cause analysis and implement corrective actions to prevent recurrence.
• Collaborate with development and infrastructure teams to resolve issues and implement improvements.
• Develop small enhancements, bug fixes, and patches using Java and related technologies.
• Monitor application performance and availability, ensuring timely resolution of issues.
• Maintain documentation for application processes, support procedures, and troubleshooting steps.
• Participate in deployment activities, including application releases and patching.
• Ensure adherence to ITIL processes for incident, problem, and change management.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related...