Application Support Engineer (System 6 Analyst)

Application Support Engineer supports the IT application functions and ensures the effective provision of systems in scope to meet the short‑ and long‑term business plans of the organisation, in accordance with budgeted costs and resources. The role provides advice on the application and utilisation of computer facilities to achieve and enhance corporate objectives across the Asia Pacific region.

Key Accountabilities & Responsibilities

• Troubleshooting and issue resolution: The Application Support Engineer is responsible for identifying, analysing, and resolving issues that arise in the software. They work closely with the development team to address bugs, errors, and defects in the software system.
• Technical support to end‑users: An important part of their role is to provide technical support to end‑users. They assist users in resolving issues, provide guidance on how to use the software, and ensure that end‑users have a positive ...