Job Description
You thrive on challenging problems. The unusual edge cases. The support tickets where documentation stops, monitoring tools conflict, and colleagues are uncertain. You find excitement in AI, systems, software, and diagnostics, but you don't want your time consumed by routine requests that should have been automated long ago.
We're building AI-enhanced cyborg agents: specialists who combine rigorous technical diagnosis with product knowledge and agentic AI capabilities. In this position, you determine which technical challenges merit human analysis, which should never need human intervention again, and how to transform today's most difficult tickets into tomorrow's automated solutions. You collaborate with AI continuously: refining it, directing it, programming it, and training it to shoulder more responsibility.
Each complex breakdown you resolve becomes a reusable prompt, process, or automation. Each root cause you identify strengthens the platform. Rather than addressing the sa...
We're building AI-enhanced cyborg agents: specialists who combine rigorous technical diagnosis with product knowledge and agentic AI capabilities. In this position, you determine which technical challenges merit human analysis, which should never need human intervention again, and how to transform today's most difficult tickets into tomorrow's automated solutions. You collaborate with AI continuously: refining it, directing it, programming it, and training it to shoulder more responsibility.
Each complex breakdown you resolve becomes a reusable prompt, process, or automation. Each root cause you identify strengthens the platform. Rather than addressing the sa...
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