Job Description
Customer support is buckling under mounting complexity even as expectations continue to rise. Today's customers demand AI-driven, real-time solutions, yet most companies remain stuck in pilot mode, unable to translate AI into tangible results. The challenge is about to intensify. Industry forecasts suggest that by 2029, agentic systems will autonomously handle the majority of routine issues, creating a widening chasm between what customers expect and what most support teams can deliver.
AI-Enhanced Problem Resolution: Diagnose escalated, high-complexity tickets that AI systems cannot fully resolve, apply targeted human expertise to fill those gaps, and refine the underlying AI to close them permanently
What You Will Be Doing
What you won't be doing
Spending two full months on onboarding; we expect you to become effective across multiple products in your first month (we recognize this pace is demanding)
Leaning on your manager for constant guidance; success here requires ...
AI-Enhanced Problem Resolution: Diagnose escalated, high-complexity tickets that AI systems cannot fully resolve, apply targeted human expertise to fill those gaps, and refine the underlying AI to close them permanently
What You Will Be Doing
What you won't be doing
Spending two full months on onboarding; we expect you to become effective across multiple products in your first month (we recognize this pace is demanding)
Leaning on your manager for constant guidance; success here requires ...
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