Application Support Engineer

Job Summary

This role provides application support for banking systems, including troubleshooting issues, managing access, logging and testing fixes, and automating processes through scripting. It also involves maintaining documentation, supporting deployments during US business hours with flexibility for off-hours, and improving process efficiency. The ideal candidate has 5–7 years of experience, strong skills in SQL, scripting, Linux, and ITIL processes, plus knowledge of Credit and Market Risk. Familiarity with JIRA, Confluence, and ServiceNow is required; CI/CD and deployment experience are a plus.

Key Responsibilities

• Provide application support for end users of banking applications: guide them through their issues using the platform, managing access, troubleshooting issues to detect root cause, coordinating with technical teams to obtain short- and long-term solutions
• File bugs / improvements for different apps and test them as th...