Application Support (ERP)

SL Information Solutions Sdn Bhd – Petaling

Serving as the first point of contact between customer and the company.

Responding to inquiries and resolving between hardware or software with the user issues in a fast and professional way following with the standard help desk procedures.

Track, route, log and redirect problems to correct resources.

Responsible for the requests for application issues assistance in person, via phone, chat, or email.

Walk customers through problem solving process.

To identify and escalate situations requiring urgent attention.

To inform management of recurring problems.

Training and Support

Assist to update training manuals for new and revised software and hardware.

Update customer data and prepare activity reports.

General

To perform other duties at the discretion of superior and/or management.

Requirements

• Possesses Bachelor's Degree...