Application Support

Genesis10 is currently seeking an Application Support Specialist with our client in the financial industry located in New York, NY. This is a 12 month contract position. Responsibilities: Support Front office FICC Credit business, work in close collaboration with the Application Developers, peer Support Leads, Application Managers, Offshore teams and Infrastructure Support Manage user query mailbox effectively, understand the scope of team’s work and ensure timely and appropriate response is provided for all user queries Develop support tooling and automation using Python and Javascript Respond to and resolve feed support issues for Autosys and Python based batches Manage alerts and monitoring of critical trading system environments using ITRS Incident management - provide timely and accurate user notifications as well as management escalations when needed Documentation and knowledge management Follow up and coordinate resolutions with various development teams Assist with metrics repo...