Application Support L2

We are recruiting an
L2 application support
professional to join a project in the
banking sector
. This will be a
hybrid project
in the
Lisbon
area.

Job Description:

• Level 2 application support to e-commerce related applications:
• Internal users on the applications assistance
• Queries resolution from end users with respect to the systems supported, including but not limited to incorrect data issues, ensuring feeds into the system in a timely manner
• Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence
• Change management: plan, test and release functional fix
• Current business processes maintenance and enhancement and monitoring
• Incident and Problem management, solutions to common problems documentation

Main Tasks:

• Provide first class support to all users of the system in a timely and efficient manner
• Liaise ...