Application Support L2

Job Role: Application Support - SAP (WM / MM)
Experience:
Total Experience: 5 - 7 Years
Relevant Experience : 2 3 Years in SAP WM or MM/SD Modules
Academic Qualification: BE / B.TECH / Graduation in IT
Role Responsibilities:
- Managing production application support.
- Working at level 2 giving expert support and information to the queries raised by the end user.
- To understand the business process and provide consultation services.
- Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.
- Driving timely resolution of customer issues within the expected SLA.
- Preparing and maintaining KEDB for all the known issues.
- Coordination with Product team / Development team for the next level support, bug-fixes and deliveries.
- Drive and manage the 1st level support team for the issue resolution.
- Involvement in UAT and application deployments.
Primary Skills:
- Strong working knowledge of SAP MM/WM ...