Application Support, Lead

Job Description for Application Support, Lead

Job Summary

We are looking for potential candidate to join our Application Support family. The selected candidate will assist to manage the application support team and ensuring the system is up and ready for the business.

Job Responsibilities

• Co-manage the team – roster planning, status follow up, tasks delegation, chair team meeting and issue approval.
• Assist, notify and remind the manager on important meeting or planned activity.
• Monitor the frontend, middleware, and backend application from monitoring tool.
• Monitor the routine batch jobs completed without errors.
• Involve in improving the monitoring application and monitoring process toward automation.
• Execute service recovery or escalate to L2 support team.
• Support operation users on production incidents. Require checking in database and application logs.
• Track product...