Application Support Lead

We are looking for an Application Support Lead to own 24×7 production support for core banking, lending, and payment applications.

Key Responsibilities

• Lead L3 support for LOS/LMS platforms and Core Banking systems.
• Own production support for UPI and payment systems, including transaction failures, reversals, and settlement issues.
• Manage and troubleshoot API gateways and backend integrations.
• Handle database-level analysis (Oracle/PostgreSQL/MySQL) for data and performance issues.
• Own EOD/EOM batch runs, monitoring, and issue resolution.
• Use ITSM tools (ServiceNow / Remedy / JSM) for incident, problem, and change management.
• Drive RCA, corrective actions, and recurrence prevention.
• Monitor applications using logs, alerts, and monitoring tools to ensure SLA adherence.
• Ensure compliance with RBI guidelines, audits, and regulatory reporting.
• Lead support team operations, shif...