Job Description

Overview

:

This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.

The Applications Support Manager (ASM) shall oversee the team (est. 10 technicians) responsible for providing Tier II support to CA/CST IT systems, web applications, unique imaging and archiving applications, client server applications and specialized server applications supporting multiple functions. The ASM shall have experience working with Tier III Support.

 Responsibilities:

  • Responsible for the day-to-day application operations in the CA Service Center.
  • Responsible for the training, staffing, and operational efficiency of the application support team.
  • Collaborate with Engineers and Product Managers to implement functionality
  • Ability to meet deadlines and s...

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