Application Support Manager

Baltic Recruitment are delighted to be supporting a distinguished market leader renowned for delivering advanced digital solutions for power grids with their search for a Application Support Manager.

Overall Purpose:

• The Support and Maintenance Manager is responsible for ensuring the seamless operation, support, and upkeep of our software and hardware systems.
• This role serves as a critical point of contact for troubleshooting, maintaining service levels, and coordinating with various teams to resolve issues promptly.
• The ideal candidate will possess strong organisational skills, technical expertise, and a proactive approach to problem-solving.

Key Duties:

• Act as the primary point of contact for support
• Attend client and supplier meetings as the company's support
• Triage incoming issues, prioritise based on urgency and impact, and assig...