Job Description

Cartrack Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Manager/Team Lead to join our team. Our teams are collaborative, vibrant and fast‑growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities

Support Operations & Performance

  • Monitor and ensure departmental productivity and service level objectives are achieved.
  • Oversee day‑to‑day operations within the support team, ensuring efficient case handling and timely resolution of all technical issues.
  • Conduct regular OTRS (Open‑Ticket Request System) reviews to assess ticket handling quality, response times, and escalation effectiveness.

IoT System & Product Monitoring

  • Proactively monitor...

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