Job Description
Description
The Application Support Manager will lead a growing team of BSAs responsible for enterprise applications such as Salesforce, ServiceNow, ERP systems, finance and risk management software. This role includes managing vendor relationships, driving continuous improvement, standardizing processes, and ensuring high-quality internal customer service. The manager will oversee hiring, performance reviews, and team development while collaborating with business stakeholders to optimize application usage and support organizational growth.
This role ensures operational excellence, drives continuous improvement, and fosters strong relationships with internal business stakeholders and external vendors.
The manager will oversee incident resolution, process standardization, vendor management, and team development, while aligning application support strategies with organizational growth. This position is pivotal in scaling operations to meet future demands and implementing best p...
The Application Support Manager will lead a growing team of BSAs responsible for enterprise applications such as Salesforce, ServiceNow, ERP systems, finance and risk management software. This role includes managing vendor relationships, driving continuous improvement, standardizing processes, and ensuring high-quality internal customer service. The manager will oversee hiring, performance reviews, and team development while collaborating with business stakeholders to optimize application usage and support organizational growth.
This role ensures operational excellence, drives continuous improvement, and fosters strong relationships with internal business stakeholders and external vendors.
The manager will oversee incident resolution, process standardization, vendor management, and team development, while aligning application support strategies with organizational growth. This position is pivotal in scaling operations to meet future demands and implementing best p...
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