Job Description

Application Support Manager (Onsite 3 Days/Week)

We’re looking for an on‑site Application Support Manager to lead a growing team responsible for supporting and optimizing core business applications across the organization. This role focuses on team leadership, process improvement, vendor management, and ensuring high‑quality internal customer service.

The manager will guide day‑to‑day support operations, oversee incident escalation, and collaborate closely with business units to enhance application usage and efficiency. This position is key in preparing the team for future growth and establishing best practices for application lifecycle management.

Key Responsibilities

Team Leadership & Development

  • Manage and mentor application support staff, including hiring, coaching, and performance management.
  • Build onboarding materials, SOPs, and playbooks to support team consistency and scalability.

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