Application Support

Responsibilities

• Facilitates seamless integration between the Back Office applications and the business lines
• Sees that production issues are responded to in a timely manner
• Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.
• Provides assistance to frontline tasks when the need arises.
• Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date.
• Maintains and updates technical documents and procedures.
• Keeps track of business operations documentation to ensure clear identification of the business issue.
• Manages coordination with the team.
• Prepares weekly maintenance and upgrading specific requirements.
• Provides support to IT analysis and development team.

Qualifications

• Is an IT graduate or Industria...