Application Support - Service Delivery Manager

Job Title: Service Delivery Manager – Application Support (BFSI IT Operations)

Location: Mumbai

Experience: 7+ Years

Notice Period: Immediate / Early Joiners Preferred

Employment Type: Full-Time

Role Overview

We are looking for an experienced Service Delivery Manager – Application Support to lead large-scale production support and IT service operations for BFSI clients.

This role is primarily focused on 24/7 application support, ITIL-driven service management, SLA governance, and operational stability of mission-critical BFSI platforms. The ideal candidate must have hands-on experience managing L1/L2/L3 support teams, handling escalations, driving RCA, and ensuring seamless service continuity in high-availability environments.

Key Responsibilities

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