Job Description
Job Role: SME
Key Responsibilities
Application Operations & Management
Study and perform capacity planning to ensure adequate capacity is available in applications across all environments (Replica and Prod) as per current and future projections.
Analyze volumetrics, traffic, and routing patterns, and perform business KPI trending to identify abnormal deviations that may cause system issues. Propose and implement corrective actions.
Perform continuous end-to-end checks on application functionality, sequence flows, and system load management.
Handle all escalations for issues not resolved or only partially resolved by L2.
Track all existing defects in the application and review closure status with the application lead/platform lead.
Lead and participate in all Sev1/Sev2 issue resolution activities, including:
Issue analysis, fixing, and RCA identification.
Log extraction and sharing with Dev/SRE teams.
Coordinating with Dev/SRE support for workaround/fix....
Key Responsibilities
Application Operations & Management
Study and perform capacity planning to ensure adequate capacity is available in applications across all environments (Replica and Prod) as per current and future projections.
Analyze volumetrics, traffic, and routing patterns, and perform business KPI trending to identify abnormal deviations that may cause system issues. Propose and implement corrective actions.
Perform continuous end-to-end checks on application functionality, sequence flows, and system load management.
Handle all escalations for issues not resolved or only partially resolved by L2.
Track all existing defects in the application and review closure status with the application lead/platform lead.
Lead and participate in all Sev1/Sev2 issue resolution activities, including:
Issue analysis, fixing, and RCA identification.
Log extraction and sharing with Dev/SRE teams.
Coordinating with Dev/SRE support for workaround/fix....
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