Job Description
Odoo is the world's top open-source ERP SaaS software, and Application Support is the key to our future success! Application Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.
This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills and understands small to medium-sized businesses and the functions within them.
**Responsibilities**:
- Create solutions and effectively communicate (written, verbal) to customers
- Maximize customer satisfaction through a timely and accurate resolution of customer inquiries/issues
- Collaborate with Engineering, Product, and Developer teams to escalate critical issues
- Gather feedback: our product team loves to crank out features that our users are asking for
- Boost Customer Satisfaction and prod...
This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills and understands small to medium-sized businesses and the functions within them.
**Responsibilities**:
- Create solutions and effectively communicate (written, verbal) to customers
- Maximize customer satisfaction through a timely and accurate resolution of customer inquiries/issues
- Collaborate with Engineering, Product, and Developer teams to escalate critical issues
- Gather feedback: our product team loves to crank out features that our users are asking for
- Boost Customer Satisfaction and prod...
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