Application Support Specialist

The Application Support Specialist will provide technical and functional support for commercial systems within Eurotunnel’s IT department. The role ensures the smooth operation of business applications by diagnosing and resolving issues, assisting users, and contributing to system improvements. This position requires adaptability to a diverse technical environment and close collaboration with project managers, support teams, and business users.

Responsibilities

• Technical Support: Respond to and resolve application support requests promptly and effectively.
• Issue Diagnosis: Analyse and troubleshoot application problems, identify root causes, and implement corrective actions.
• User Assistance: Provide guidance and training to users on application functionality.
• Incident Management: Log, track, and resolve incidents using the support system.
• Collaboration: Work with development tea...