Application Support Specialist

Overview

As an Application Support Specialist in Regional Hub / Shared Services Centre (SSC) in Mid Valley City, Kuala Lumpur, you will have the opportunity to play a crucial role in ensuring the smooth operation of IT applications within Hyva. You are responsible for providing both technical and functional support, troubleshooting issues, and assisting Hyva colleagues globally in utilizing IT applications effectively to meet our business objectives.

Your key responsibilities will include but not limited to:

• Provide frontline technical and functional support to end-users (Hyva colleagues) globally for various software applications, but mainly Infor LN ERP systems, including troubleshooting issues, answering queries, create user accounts, assign relevant roles, and resolving problems promptly
• Investigate and resolve application-related issues reported by users through various channels such as email, phone, or ticketing system, e...