Application Support Specialist

Role: IT Application Support Analyst

Duration: Long Term

Location:100% Remote

Job Description:

Required Skills and Qualifications:

• We need this person to be able to handle tier 1 application support, manage tickets, routing tickets to the right person, metrics on ticket stats, low level reporting from various sources, etc.
• We would need them to work in US hours.
• We are looking for someone who can do application support, not network/IT support.
• They also reference ServiceNow skills, we need someone who understands JIRA.
• We would also love to have someone who has administered SharePoint before, rather than just providing access.
• This would include configuration and customization of SharePoint sites on our Bay page, monitoring usage, and some integrations with other systems.
• For application support, they need ...