Application Support Specialist

Summary of This Role

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

Job Description

• As 2nd level support, handling customer demand (configuration level bugs, service, and information requests) which do not require code change.
• Delivering support team related work items during implementation phase of the project.
• Providing application support to customers for general and merchant related issues by remote connection or telephone.
• For customer demands which required 3rd level support, supporting the process during requirement clarificatio...