Application Support Specialist

Syone is looking for an Application Support Engineer to ensure effective and responsive first and second-level support for all applications under its scope, providing technical assistance and maintaining application stability.

What you would do:

• Support the business by understanding IT needs, workflows, and scenarios;
• Provide timely updates on issues, tasks, and projects to the business, team members, and partner teams;
• Analyze underlying issues, assess associated patch fixes/releases, and identify systemic problems;
• Contribute to improving post-release checkouts and operational processes;
• Enhance daily operations by writing scripts and automating procedure-oriented tasks;
• Collaborate with infrastructure and development teams to ensure smooth application performance and delivery.

What you need to bring:

• Strong knowledge of R...