Application Support Specialist

Responsibilities

• Provide Level 1 support to users within the APAC region, ensuring prompt resolution of technical issues.
• Assist users with matters related to business applications and IT systems.
• Manage, prioritize, and resolve support tickets in line with established SLAs, policies, and procedures.
• Log, escalate, and follow through on all support requests and incidents until closure.
• Identify operational gaps and contribute ideas for continuous improvement in IT service management.
• Act as a subject matter expert in assigned areas, offering practical solutions to business stakeholders.
• Support training initiatives by providing input on user training needs and conducting knowledge‑sharing sessions.
• Collaborate with local, regional, and global IT teams to coordinate and deploy projects effectively.
• Maintain and update internal knowledge base documentation for IT support.
• Take ...