Application Support Team Lead

Responsibilities

Direct / Contributing Responsibilities

Direct Responsibilities

1. Strategic Leadership & Operational Excellence

• Global Support Ownership: Lead a high-visibility application support team Engagement & Financial Security platforms , ensuring SLA adherence, incident resolution, and proactive risk mitigation across AMER, EMEA, and APAC .
• Service Improvement: Drive continuous improvement in Incident, Problem, and Change Management KPIs (e.g., MTTR, L3 escalation reduction) with data-driven insights and automation .
• Resiliency & IT Continuity: Own Disaster Recovery (DR), Business Impact Analysis (BIA), and IT Continuity Planning (ICP) to ensure zero downtime for critical applications.
• Stakeholder Governance: Act as the single point of contact for Business, Develop...