Job Description
About Us:
GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.
Position: Application Support Team Lead | Hybrid
Position Objective / Job Summary:
The Application Support Team Lead provides leadership and guidance to the application support team, ensuring high-quality service delivery, effective incident resolution, and continuous improvement within agreed service level agreements (SLAs). This role oversees day-to-day operations, problem analysis, and collaboration across teams to maintain system stability and customer satisfaction.
Key Responsibilities:
1. Incident Management
- Act as the single point of contact (SPOC) for the application support team regarding incidents....
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