Application Support Technician Level 1

**Job Information**:
Department Name
- INFORMATION TECHNOLOGY
Job Type
- Full time
Industry
- Technology
Service Now Ticket
- INC
Modality
- WFH
Work Experience
- 0-1 year
Assigned Recruiter Contact
Date Opened
- 06/25/2025
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- 22010
**Job Responsibilities and functions**
- Record and classify received Incidents and undertake an immediate effort to restore a failed IT Service as quickly as possible
- Log all Incident/Service Request details, allocating categorization and prioritization codes
- Communicate effectively with end-users, team members, and other stakeholders, providing updates on support progress and issue resolution
- Verify resolution with users and resolve Incidents in ServiceNow
- Escalate Major Incidents to the Application Support Supervisor
- Escalate Incidents at risk of breaching Service Level Agreem...