Application Technical Specialist - Service Now

Job Title: Application Technical Specialist - Service Now

Job ID: 25-05711

Location: Trenton, NJ (Hybrid)

Duration: 11 months of contract

Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with client staff to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNow system. The resource will also be responsible for identifying reports, SLAs, and KPIs.

Position is hybrid, requiring on-site work 2-3 days per week. The agency can be flexible with on-site work down the line.

There is a strong likelihood of an extension.

Excellent effective communication skills, including listening, written, and verbal, are required.

Background: Currently, the Client is using BMC Footprints for Help Desk a...