Applications Engineer II

Working in production support and associated tasks like monitoring of the individual queues, ticket updates as per SLA, working with stakeholders to take the tickets forward and provide effective resolution

Analyze, debug and troubleshoot software programs and applications. Perform fixes for software errors in a timely and accurate fashion, and participate in software upgrades, revisions, and patches

Maintaining and providing production support for the existing systems as needed

Engaging with various stakeholders to provide updates for tickets

Guide developers on issues related to the design, development, and deployment of mission-critical information and software systems; review work of development teams

Building and maintaining a document repository with global partners

Ability to work as part of a cross-cultural team in...