Applications Engineer, Legal Technology Solutions

Applications Engineer, Legal Technology Solutions

The Applications Engineer, Legal Technology Solutions will provide expert support and management of a portfolio of applications essential to the practice of law, focusing on application reliability, performance, capacity, security and maximizing the overall value of the portfolio.

Main Responsibilities

• Provide technical and functional support to the business, as an escalation point to resolve urgent and/or complex issues for all applications in the portfolio
• Take ownership of incidents or problems assigned and see these through to completion on a timely basis
• Assist the Portfolio Manager with the analysis of applications/solutions and project-related tasks
• Assist with the proactive maintenance of systems by planning and adopting updates promptly, and determining the impact on existing operations by consulting with other IT teams
• In alignment with Firm priori...