Job Description

Job description


We want to fill this Systems Engineer position for IKEA Southeast Mexico based in Singapore. In this position, you will play a crucial role in driving and supporting our Business Applications operations and projects. You will be responsible for supporting systems such as Business Central, LS Retail, E-Commerce, and other systems. Your contributions will be instrumental in ensuring the efficiency and effectiveness of our business systems, facilitating smooth operations and contributing to the success of our organization.

As a Systems Engineer, your primary responsibility will be to strategize, implement, and maintain scalable, stable, compliant, and cost-effective applications that facilitate business growth and support ongoing operations. Key aspects of this role include:

  • Providing Level 2 support to users through the service desk
  • Conducting daily maintenance tasks for the backend and job operations of ERP and CRM systems.
  • Supporting audit activities related to ERP systems to ensure compliance.
  • support release management and version control processes, including planning and facilitating Users Acceptance Tests (UAT) according to predefined requirements and test cases.
  • Offering support to application vendors and coordinating technical meetings with operations and business team stakeholders.
  • Taking responsibility for setting up and handing over applications to business end-users in accordance with standards, guidelines, and checklists.
  • Creating and maintaining technical documentation and training materials for application systems.
  • This role requires a comprehensive approach to IT application management, combining technical expertise with effective communication and collaboration skills to ensure the seamless functioning of business systems.

    • Qualification

    For this role, we seek an individual who embodies a high level of commitment, possessing a strong drive, service-oriented attitude, and a proactive problem-solving mindset. You should thrive in environments where flexibility is required and be comfortable occasionally stepping beyond the confines of your job description.

    In addition to holding a tertiary qualification in a related IT field, you should demonstrate proficiency in Microsoft database and ERP applications, backed by a minimum of 3-5 years of experience in application support roles. Familiarity with Retail IT technologies would be highly advantageous and contribute significantly to your success in this position.


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