Applications Support Analyst Montreal

Reporting to the Business Applications Manager, the Applications Support Analyst provides operational and technical support for Terrestar’s business systems. The incumbent works closely with vendors, users, and stakeholders to ensure reliable performance, prompt issue resolution, optimized configurations, and successful testing and deployment of system updates.

The incumbent plays a key role in enhancing user experience by maintaining high-quality documentation and supporting users in their daily use of enterprise applications including ERP, HRIS, Power Platform solutions, and other cloud-based business tools. The incumbent also contributes to system enhancements by configuring applications, identifying optimization opportunities, and delivering effective solutions to technical and non-technical stakeholders.

Main Responsibilities

Application Support and Operations

• Serve as the first point of contact for application-related issues and ser...