Job Description
Position Summary Focus is to proactively anticipate and meet user needs while adhering to regulatory requirements and SJ/C Strategic Information Systems goals. The Application Support Analyst I demonstrates progressing aptitude or possesses common knowledge of software applications that integrates with those directly being supported. Works closely with Analyst II and Analyst III. Reviews, analyzes, and modifies application systems to include encoding, testing, troubleshooting, user security and access, and installation. The Application Support Analyst I works collaboratively with operations managers, office managers, peers, and business units to evaluate and manage the build, use of applications, and respective interfaces. The Application Support Analyst I is responsible for providing researched answers on systems selection, installation, operation, and on-going support of software applications. Provides general go-live and upgrade support. Serves as project liaison on smal...
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