Applied Science Manager, Customer Intent

We are seeking an Applied Science Manager to lead the science vision, research strategy, and execution for customer intent modeling that powers next-generation recommendations and personalization. In this role, you will build and mentor a high-performing team of applied scientists, define the multi-year research roadmap, and deliver production-ready models and systems that improve relevance, discovery, and customer trust at scale. The mandate spans modern recommender-system paradigms such as LLM-enabled personalization, intent and journey understanding, representation learning, generative retrieval/ranking, and agentic/conversational experiences grounded in rigorous experimentation and measurable business impact.

Key job responsibilities
Own the scientific vision and roadmap for customer intent modeling across the funnel (browse, search, detail-page engagement, add-to-cart, purchase, and post-purchase), translating ambiguous customer problems into a prioritized research an...