Appointments Lead

Overview

The Appointments Lead plays a pivotal role in ensuring patients move smoothly through their diagnostic journey. Sitting within the Operations Team and reporting to the Service Lead, this role leads the Appointments Coordinators and oversees the accurate, efficient and compassionate scheduling of appointments across the organisation. Your leadership will directly influence clinician capacity, patient experience and operational flow, ensuring appointments are managed with clarity, efficiency and care.

Main duties

What you’ll be doing

Team leadership & line management

• Line manage, support and develop the Appointments Coordinators team.
• Conduct regular 1:1s, provide feedback and guide performance and development.
• Support onboarding, training and ongoing development within the appointments function.
• Lead probation reviews, setting goals and monitoring progress.
• Foster a positive, collabo...