Apprentice CFN

Job Description

Work Location Options:

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for identifying and issuing credit balance refund to Cardmembers Electronically or via Cheque and informing Card Member by sending communications through letters and emails.

Complete All Transactions Agreed with The Customer and Adhere to All Timelines and Deadlines Set

Suggest Process Improvements / Changes to Achieve & Ensure First Contact Resolution

Conduct Root Cause Analysis of Incoming Correspondence to Recommend Changes in Workflows, Procedures, Servicing Levels, Based on Customers Demands to Meet Their Needs & Ensure Exceptional Quality Service Is Given at All Times

Handle All Written Customer Enquiries, Maintenance and Non-Se Disputes for Customers in A Timely and Accurate Manner

Work with Other Operations Departments and Customer Groups to Deliver Quality Service and Support New Product Launches, Promotions Etc.

Contribute Towards Team Goals by Strictly Managing Individual Productivity Targets

Ensure Complete Adherence to Approval Grid for Financial Adjustments by Team and Self.

7AM - 930 PM work window

Minimum Qualifications

Understanding and building strong relationship internally and externally

Bachelor's degree

Not more than 5 years of difference between highest education degree completion date and Joining date

Strong attention to detail and accuracy

Should not have enrolled in any prior Government Apprenticeship programs

Good communication and interpersonal skills

A willingness to learn and adapt to new tasks and challenges

Ability to maintain confidentiality

Preferred Qualification

Proficiency in basic computer applications (e.g., Microsoft Office Suite)

Ability to work effectively in a team environment

Knowledge of company policies, procedures, and standards

Good time-management skills

Good Knowledge of Microsoft Tools: Excel & Power Point

High level of Customer sensitivity, commitment & service orientation

Strong Analytical skills & attention to detail

Good communication skills both written and oral

Active listening skills

Proactive Team player & Ability to multitask.

Strong adaptability

Able to demonstrate strong customer centric

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, youll experience this powerful backing:

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Career development and training opportunities

Other Jobs You May Be Interested In

Apprentice - KYC

Gurugram, Haryana, India

Apprentice - KYC

Gurugram, Haryana, India

Apprentice India CFRO

Gurgaon, Haryana, India

Apprentice Banking Servicing Network

Gurugram, Haryana, India

Apprentice Customer Service Associate

Gurugram, Haryana, India

Analyst - Control Management

Gurugram, Haryana, India

Customer Service Analyst T2-II

Gurugram, Haryana, India

Customer Service Analyst T3-I

Gurugram, Haryana, India

Customer Service Analyst T2-II

Gurugram, Haryana, India

Slide 1 of 3When you become part of our Talent Community, well keep you posted about future job opportunities that you may be a match for, as well as career-related events.