Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Ensure KYC Information is validated and submitted to Regulators in accordance with SBS/GDC regulations/guidelines and in partnership with the Compliance team

  • Relevant System Updates
  • Coordination for Record Retention and Retrieval
  • Update Customer demographic information on Source of Record
  • Work with Different Linkages for Effective Execution of Team Objectives
  • Teamwork in Implementing Key Initiatives to Achieve the Objectives of The Unit
  • Complete All Transactions Agreed with The Customer and Adhere to All Timelines and Deadlines Set
  • Handling customer escalations and providing relevant resolutions
  • Assisting various stakeholders such as Compliance, GCP, ECU for adhoc activities
  • Participate, Collate, Generate and Report MIS to various stakeholders
  • Communication to be shared between KYC and SRT (Front line team) for customer’s input with Day Shifts between 7am - 9pm 

    • Minimum Qualifications

  • Bachelor’s degree
  • Not more than 5 years of difference between highest education degree completion date and Joining date
  • Should not have enrolled in any prior Government Apprenticeship programs
  • Strong attention to detail and accuracy
  • Good communication and interpersonal skills

    • A willingness to learn and adapt to new tasks and challenges

  • Ability to maintain confidentiality

    • Preferred Qualifications

  • Proficiency in basic computer applications (e.g., Microsoft Office Suite)
  • Ability to work effectively in a team environment

    • At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:

  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • Career development and training opportunities

    • Apply for this Position

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